Privacy Policy

At Serandis, your privacy is not just protected — it’s respected. We understand that sharing personal information online requires trust, and we take that responsibility seriously. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or book travel services with us.

1. Information We Collect

We collect only the information necessary to provide you with exceptional service and a seamless travel experience. This may include:

• Personal details: Name, email address, phone number, nationality, and passport information (for bookings).
• Travel preferences: Accommodation type, dietary needs, special requests, and itinerary choices.
• Payment information: Used securely through authorized payment gateways — we do not store your card details.
• Website usage data: Collected via cookies and analytics to improve performance and user experience.

2. How We Use Your Information

We use your information solely for legitimate business and travel-related purposes:

• To confirm and manage bookings or travel itineraries.
• To personalize your travel experiences and recommendations.
• To communicate with you about reservations, updates, or inquiries.
• To send optional newsletters, offers, or promotions (only if you’ve opted in).
• To comply with legal obligations or immigration requirements.

3. Data Protection & Security

Your personal data is stored securely and accessed only by authorized personnel.

• We implement SSL encryption across our website and booking system.
• We work only with certified third-party service providers who maintain data protection standards.
• Sensitive data such as passport or payment information is handled in compliance with GDPR (EU General Data Protection Regulation) and Sri Lankan data protection laws.

4. Cookies & Website Analytics

Our website uses cookies to improve navigation, analyze site traffic, and deliver personalized content. You may disable cookies in your browser settings at any time, though this may limit certain features.

We also use analytics tools (such as Google Analytics) to understand user behavior and improve our online experience. These analytics do not identify individual users.

5. Sharing of Information

Serandis does not sell or trade your personal information. We only share limited data with:

• Trusted travel partners such as hotels, airlines, or transport providers — strictly for booking fulfillment.
• Regulatory authorities or immigration departments, where legally required.
• Secure payment gateways for transaction processing.

All partners are bound by confidentiality and data protection agreements.

6. Your Rights

You have full control over your personal data. At any time, you may:

• Request access to your information.
• Correct inaccurate or outdated details.
• Withdraw consent for marketing communications.
• Request deletion of your personal information (subject to legal retention requirements).

To exercise these rights, contact us at privacy@serandis.com.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described above — typically until your trip is completed or legal obligations have been met.

8. Third-Party Links

Our website may contain links to external sites (e.g., hotels, airlines, or partner platforms). Serandis is not responsible for their content or privacy practices. We encourage you to review their policies before sharing any personal data.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect operational, legal, or regulatory changes. All updates will be posted on this page with the latest revision date.

Last Updated: October 2025

10. Contact Us

If you have any questions or concerns about how your data is handled, please contact us:

📧 Email: privacy@serandis.com
📞 Phone: +94 70 766 7000
🌐 Website: www.serandis.com
📍 Address: Serandis (Pvt) Ltd., Colombo, Sri Lanka